The satisfaction of your best friend (and yours) is our number one priority! If you are not completely satisfied it will be our pleasure to refund the item. We make sure that you are 100% satisfied with your purchase with the possibility of making a refund within 30 days of online purchase.

The product you are requesting a refund for must be returned in its original product packaging including all documentation and original hang tags. Shipping charges are not refundable. Return shipping costs are payable by you. On our side, we assure you we will proceed to the refund within 7 to 10 business days after receiving the product in new condition at our warehouse. 

From the moment we receive the product, we will refund the cost of the product and deduct the initial shipping cost (if applicable). We promise to refund within 7 to 10 business days the receipt of the goods.

*For purchases made in stores, refer to the return policy of the specific store. Contact the store for more information. 

*The price online may vary from the one in stores. 

California
Tadam! Shipping charges are free for orders over $100 before taxe. For all orders below $100 before taxe, we will add a $12.99 shipping fee.

Rest of USA
Shipping rates are determined by weight, size and destination. Free shipping is not offered to the rest of the USA but we didn't forget you! You will benefit from a 25% discount on your shipping cost at all times. 

 

* Exceptions apply to certain oversized products. The shipping price will be adjusted according to size and weight of the item. A special fee can apply.

Your package will be shipped to you within 5-7 business days once you've received your tracking number by email. 

We currently ship anywhere in the USA. Some regions are excluded of our shipping territory, such as Alaska and Hawaii. Beonebreed reserves the right to refuse a sale or shipping without notice. Our customer service team will contact you if such a situation occurs. 

These fees only appear because one or more of your items are overweight or oversized. There is an additional fee for items such as the large beds for dog.

Yes, our carrier will deliver your order to your door! Our policy is to avoid safe drops as much as possible. 

In most cases, your parcel will be brought to the carrier's office assigned to your area (USPS or FedEX Ground).

You sure can! The moment the package leaves our warehouse, you receive an email indicating the tracking number for your order. Simply click on the number to track your package.

Once an order is submitted, if you need to update items on your orders please contact us as soon as possible. Our customer service will help you! Contact them by email at hello@beonebreed.com

Please contact us as soon as possible and we will do our best to help you.

Please contact us as soon as possible if you’d like to cancel your order. We’ll try everything to cancel it.

In the case we can’t cancel your order because it was already shipped, we will help you to process a return once your order has been delivered*.

*Returned products must be returned in its original product packaging including all documentation and original hang tags.

Once you have placed all of your item in the cart, you simply click “Proceed to checkout” and follow the next instructions to input your billing and shipping info.

We accept the following payment methods only:

Visa, MasterCard & American Express

We want you to be 100% satisfied with your order! We will only accept returns for new and unused items within 30 days of delivery for a refund.

Items must be returned in their original product packaging including all documentation and original hang tags. Shipping charges are not refundable. Return shipping costs are payable by you. We will process the refund within 7 to 10 business days after receiving the products in new condition at our warehouse.

Complete the form on our return policy page and our customer service will help you! 

*Make sure that the product is unused and in its original product packaging including all documentation and original hang tags.

 

In most cases, you (the customer) are responsible for all shipping costs associated with returning a product back to us. 

There is nothing easier! Before you checkout, you will be able to create your account and be part of our loyalty program to benefit from pawesome offers and discounts. Easy! You need a login and a password. We will be happy to welcome you as a privileged member of the family!

No, you can place an order without having an account. If you want to create one, it's very simple! Save your information for your next visit!

We have many distributors around the world who will be happy to serve you! For more information, we invite you to fill in our wholesale form and a sales rep will get in touch with you soon. 

Unless otherwise indicated, all coupons and promotions issued by Beonebreed apply to regular priced items only, on the amount before taxes. Coupons and promotions cannot be combined with any other offer. Promotional code usage is limited to one per transaction. Coupons have no monetary value and cannot be sold, transferred or shared with others. Unused promotion codes cannot be reissued after the expiration date. Coupons from other retailers and competitors are not accepted. Beonebreed reserves the right to modify or cancel any promotion or coupon at any time. Certain conditions may apply.

1893 de l'Industrie Street
Beloeil, Canada
J3G 0S4
T  450-339-3400
TF  1-885-212-2770

Is it for a return?