Return policy

Refunds -

We want you to be 100% satisfied with your order! We will accept returns new and unused items within 30 days of delivery for a refund.

Items must be returned in their original product packaging including all documentation and original hang tags. Shipping charges are not refundable. Return shipping costs are payable by you. We will process the refund within 7 to 10 business days after receiving the products in new condition at our warehouse.

Warranty -

Uh-oh! The item you purchased has a defect? No problem! Let us know and we will take care of you. We understand that your animal may feel an excess of enthusiasm for our products (we are excited too!!) but items destroyed by the animal are not covered by the warranty.

Do not forget to add pictures to your claim and a member of our team will get back to you asap!

Only two paws away from a solution...